LYNC is a great tool and maybe ACFE need to get the Regional Offices LYNCed in. This may encourage other providers to come on board. With the size of the regions’ provider forums were scarce this past year so an online quarterly meeting utilising LYNC would be good for all concerned.
As with most new things “you can lead a horse to water but you can’t make it drink”. I am disappointed that there was so little enthusiasm for LYNC in the region as I think it is a great tool and one I hope ACFE proceeds with.
When possible always work on a computer that is hard wired to the internet - don't rely on a wireless internet connection.
If possible test your Lync connection prior to your session date to be aware of any issues that may arise.
Intelligent Instant Message Filter (IIMF) built into Lync Online, which helps protect both the customer network and the Microsoft managed network against the spread of the most common viruses and spam
99.9% service availability with service credits if service levels are not met
Ongoing management – fortnightly checks and applications of required Microsoft patches / updates. Yearly reviews internally to check what is working well and what is not, and what internal and external systems might be impacting on current installations to determine system, hardware and software upgrades etc.
Internally in 2014 AMES is looking at running a pilot where they will replace their current PBX telephony with Lync, creating Lync and voice gateways within their organisation to reduce internal running costs with current set up.
required for Microsoft Outlook integration with Lync.
The preparation prior to launching into the sessions is important. Checking the audio and internet access for using the ‘Meet Now’ link.
Have handouts prior to the session explaining what to expect and how to use the tools.
For users to use a headset rather than rely on the internal speakers and mic of the computer.
Organisations running internal networks to involve their ITdepartment in the installation and uses of Lync to assist withjava and other technical issues that may arise around the installation and use of the tool on their specific network.
Case Study 2 e-Leaders
... We encouraged our e-leaders to go to the wiki and Ning to gain a better understanding of LYNC.…
We encouraged our e-leaders to go to the wiki and Ning to gain a better understanding of LYNC. We felt that the problem was due to the e-Leaders having 2003 and XP on their computers and LYNC just doesn't integrate well with these older programs.
Another problem we had was we could not send files or save our whiteboards using the LYNC tools provided so we abandoned file sharing during the LYNC sessions and shared any files in our Moodle instead.